Last updated: September 8, 2026
Welcome to Dog People Co. These Terms of Service ("Terms") govern your use of our website, dogpeopleco.com, and your purchase and use of products and services offered through our store (collectively, the "Services").
Throughout these Terms, "we", "us", and "our" refer to Dog People Co.
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By accessing our website, placing an order, or otherwise using our Services, you agree to these Terms. Please read them carefully before using our Services.
By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law, or that you are using the Services with the involvement and consent of a parent or legal guardian where required.
You may not use our products or Services for any unlawful or unauthorized purpose, or violate any applicable laws while using the Services.
You must not transmit viruses, malicious code, or otherwise attempt to interfere with the operation or security of our website.
Dog People Co. sells apparel and other merchandise, including products that may be printed or produced specifically after an order is placed.
We make reasonable efforts to display our products, designs, colours, dimensions and other product information accurately. However, the appearance of colours may vary depending on your device, screen settings and lighting.
Because products may be individually printed and manufactured, minor variations in print colour, print placement, dimensions or appearance may occur between products.
Such reasonable manufacturing variations are not considered defects. This does not affect your rights in relation to products that are genuinely defective, damaged, incorrectly printed or materially different from what was ordered.
For apparel, measurements may have a normal manufacturing tolerance of approximately ±0.5 inches unless otherwise stated.
Some product images displayed on our website may be digital mockups or representations intended to demonstrate how a design will appear on the finished product.
We make reasonable efforts to ensure these representations accurately reflect the product you will receive. However, minor differences may occur in colour, scale, print placement, garment appearance or other characteristics as a result of manufacturing processes, photography, lighting and display settings.
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices, discounts and promotions may change from time to time without prior notice. The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of genuine errors.
Where applicable, taxes will be charged or included in accordance with applicable law and as indicated during checkout.
Shipping charges, if applicable, will be displayed before you complete your purchase.
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:
If we cancel a prepaid order after payment has been successfully received, we will issue an appropriate refund.
You are responsible for ensuring that the information provided when placing your orderâincluding your name, phone number, email address, shipping address, size, colour and product selectionâis accurate.
Many of our products are produced specifically in response to customer orders.
Once an order has entered processing or production, we may be unable to cancel it or change its size, colour, design, quantity, shipping details or other specifications.
If you need to modify or cancel an order, contact us at support@dogpeopleco.com as soon as possible. We will try to accommodate the request if production has not yet begun, but we cannot guarantee that a requested change or cancellation will be possible.
Further information is available in our Return & Refund Policy.
We may offer payment methods such as UPI, credit cards, debit cards, net banking, wallets, Cash on Delivery, or other payment methods through third-party payment service providers.
Available payment methods may vary depending on the order, customer, location or other factors.
Payment information may be processed by third-party payment processors. Your use of their services may also be subject to their applicable terms and privacy practices.
We reserve the right to restrict or refuse a particular payment method where reasonably necessary for fraud prevention, risk management or operational reasons.
Cash on Delivery ("COD") may be available for eligible orders and locations.
We may take reasonable steps to verify COD orders before fulfilment, including contacting the customer or using automated verification and fraud-prevention systems.
We reserve the right to limit or disable COD for particular orders, customers, products or locations where reasonably necessary, including where there is a history or elevated risk of refused or unsuccessful deliveries.
Where disclosed before purchase, COD orders may be subject to additional charges.
Estimated production and delivery times displayed on our website are estimates and not guaranteed delivery dates.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, incorrect addresses, remote locations, logistical disruptions or other events.
Customers are responsible for providing complete and accurate shipping and contact information and for being reasonably available to receive their order.
Tracking information may be provided when available.
A delay by itself does not necessarily mean that an order has been lost or that the customer is automatically entitled to a refund. However, if you experience a substantial delivery problem, please contact us and we will investigate it.
An order may be returned to origin ("RTO") if delivery cannot be completed, including because:
If an order is returned because of circumstances attributable to the customer, we may require payment of applicable reshipping charges before sending the order again.
Because many of our products are made to order, an RTO does not automatically entitle the customer to a full refund.
Any refund, reshipment or other resolution will be determined in accordance with the circumstances of the order, our Return & Refund Policy, and applicable law.
Returns, replacements, cancellations and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Because our products may be made specifically for each order, we generally do not accept returns or exchanges solely because of a change of mind or because the customer selected the wrong size, colour, design or other option.
If you receive a damaged, defective, misprinted or incorrect product, please contact us within the period specified in our Return & Refund Policy and provide the requested evidence.
Nothing in these Terms limits rights or remedies available to consumers under applicable law.
From time to time, we may offer discounts, promotional codes or special offers.
Unless otherwise stated:
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
Where permitted by applicable law, we may correct genuine errors and update information. If a material error affects an order you have already placed, we will take reasonable steps to inform you and provide an appropriate resolution.
Our website may use or contain links to third-party services, including payment processors, shipping providers, social-media platforms and other service providers.
We are not responsible for the content, availability, privacy practices or independent actions of third-party websites or services that are outside our control.
You should review the applicable terms and policies of third-party services where appropriate.
If you submit a review, photograph, comment, feedback or other content to us or through our website, you confirm that you have the right to submit that content and that it does not violate the rights of another person or applicable law.
Where you voluntarily submit content for publication, you grant us permission to display and use that content in connection with operating and promoting Dog People Co., subject to applicable law and our Privacy Policy.
You must not submit unlawful, abusive, misleading, defamatory, obscene or malicious content.
The content made available through our websiteâincluding our branding, store design, text, graphics, logos, photographs and other original materialsâis owned by or licensed to Dog People Co., as applicable, and may be protected by intellectual-property laws.
You may use our website and its content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, sell, exploit or commercially use protected content from our website without appropriate authorization.
Nothing in this section is intended to claim ownership over intellectual property belonging to third parties.
You may not use the Services:
We may restrict access to the Services where reasonably necessary in response to prohibited conduct.
We aim to provide our Services with reasonable care and skill.
To the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control or for indirect or consequential losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory rights available to you under applicable consumer protection law.
To the extent permitted by applicable law, you agree to indemnify and hold Dog People Co. harmless from third-party claims, liabilities or reasonable costs arising directly from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.
This provision does not limit any statutory consumer rights.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary, without affecting the validity of the remaining provisions.
If we do not immediately exercise or enforce a right under these Terms, that does not mean that we waive that right.
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal and regulatory requirements.
The revised Terms will be posted on this website with an updated "Last updated" date.
Changes will apply prospectively as required by applicable law and will not improperly remove rights relating to orders already placed.
These Terms and your use of the Services are governed by the laws of India, subject to applicable consumer protection laws and any jurisdictional rights that cannot legally be excluded or restricted.
Questions about these Terms or your order can be sent to:
Dog People Co.
Email: support@dogpeopleco.com
Website: dogpeopleco.com