Last updated: September 8, 2026
At Dog People Co., each product is made specifically for you after your order is placed. As our products are printed on demand, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or other customer ordering errors.
However, if you receive a damaged, defective, incorrectly printed, or incorrect product, we'll work to make it right.
Damaged, Defective, Misprinted or Incorrect Products
If you receive a damaged, defective, misprinted, or incorrect product, please contact us at support@dogpeopleco.com within 7 days of delivery.
To help us verify and resolve the issue, please provide:
We strongly recommend recording an unboxing video when opening your order. If sufficient evidence is not available to verify the cause of the damage, defect, misprint, or incorrect item, we may be unable to approve a replacement or refund.
Once your claim has been reviewed and approved, we will arrange an appropriate replacement or refund.
Please do not send a product back unless instructed to do so by Dog People Co.
Size Issues
Please review the size chart on the product page before ordering. Because our products are made to order, we cannot provide returns, exchanges, or refunds when an incorrect size is selected by the customer.
Apparel measurements may have a manufacturing tolerance of approximately ±0.5 inches, which is not considered a defect.
If the product you receive differs from the size you ordered, or its measurements fall materially outside the stated size specifications and manufacturing tolerance, contact us within 7 days of delivery with photographs and measurements of the product.
We do not accept returns, exchanges, or refunds because of:
This is because our products are printed specifically for each customer's order.
If you need to cancel your order or change the size, colour, shipping details, or other order information, contact us at support@dogpeopleco.com within 12 hours after placing your order.
We will try to accommodate your request if production has not yet begun.
Once an order has entered production, it cannot normally be cancelled or modified, as the product is being made specifically for you.
Submitting a cancellation or modification request does not guarantee that the request can be completed.
Because our products are individually printed, there may be minor variations in print placement, colour, or appearance compared with product images shown on our website. Colours may also appear slightly different depending on your screen or device settings.
Reasonable manufacturing variations that do not materially affect the product are not considered defects.
However, significant printing errors, substantial misalignment, damage, or other genuine manufacturing defects may qualify for a replacement or refund.
Customers are responsible for providing a complete and accurate shipping address and contact information.
If an order cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or another circumstance attributable to the customer, additional shipping charges may apply if the order is requested to be shipped again.
Refund eligibility for returned-to-origin orders will be determined based on the circumstances of the order and any costs already incurred in producing and shipping the made-to-order product.
If a refund is approved, it will be issued to the original payment method, where applicable.
After we initiate a refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.
Shipping charges, if any, may not be refundable unless the refund results from an incorrect, damaged, defective, or otherwise eligible product supplied by us.
Where Cash on Delivery is available, approved refunds for COD orders may require you to provide appropriate bank or payment details so that we can process the refund.
We will provide instructions if a refund for a COD order is approved.
For hygiene and quality-control reasons, products that have been worn, washed, altered, damaged after delivery, or otherwise used beyond what is reasonably necessary to inspect them may not be eligible for replacement or refund, except where applicable law requires otherwise.
Nothing in this policy is intended to limit any rights or remedies available to you under applicable Indian consumer protection law.
If a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection requirements, your statutory rights will continue to apply.
For return, replacement, cancellation, or refund enquiries, contact:
Dog People Co.
Email: support@dogpeopleco.com
Website: dogpeopleco.com