Last updated: September 8, 2026
At Dog People Co., our products are made to order. This means your product is printed and prepared specifically for your order before it is shipped.
This Shipping Policy explains our order processing, shipping, tracking and delivery practices for orders placed through dogpeopleco.com.
Because our products are made to order, they require time for printing, quality checks, packing and preparation before shipment.
Production generally begins after your order has been successfully placed and, where applicable, payment or order verification has been completed.
Once an order has entered processing or production, we may be unable to cancel it or change its size, colour, design, shipping address or other details.
If you need to make a change, contact us at support@dogpeopleco.com as soon as possible. We will try to accommodate your request if production has not yet begun, but changes cannot be guaranteed.
The estimated delivery time shown on our website or communicated during your order is an estimate rather than a guaranteed delivery date.
The total time required to receive an order includes:
Production and processing time + shipping/transit time
Delivery times may vary depending on your location, courier availability, public holidays, weather, logistical disruptions and other circumstances outside our reasonable control.
If there is an unusual delay with your order, please contact us and we will assist you in checking its status.
We currently ship to eligible locations within India.
Shipping availability may depend on whether our courier partners can service the PIN code provided at checkout.
We reserve the right to cancel and refund an order if we are unable to ship to the provided address.
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Any free-shipping promotion or discounted shipping offer is subject to the conditions displayed on our website at the time of purchase.
Once your order has been shipped, tracking information will generally be provided using the contact details associated with your order.
Please allow some time after shipment for tracking information to become active or update in the courier's system.
Tracking updates are provided by the relevant courier and may occasionally be delayed even while the shipment is moving.
If your tracking information has not updated for an unusually long period, contact us at support@dogpeopleco.com.
Customers are responsible for providing a complete and accurate shipping address, PIN code, phone number and other required contact information when placing an order.
Please review these details carefully before completing your purchase.
If you notice an error after placing your order, contact us immediately. We will attempt to update the information if possible, but once an order has been processed or shipped, an address change may no longer be possible.
We are not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer. Additional charges may apply if an order needs to be shipped again.
Our courier partners may contact you by phone, SMS or other available methods in connection with delivery.
Please ensure that the phone number provided with your order is correct and that someone is reasonably available to receive the shipment.
Depending on the courier and circumstances, more than one delivery attempt may be made. However, we cannot guarantee a particular number of attempts.
An order may be returned to origin ("RTO") if delivery cannot be completed. This can occur for reasons including:
If an order is returned because of circumstances attributable to the customer, additional shipping charges may apply if you request that the order be shipped again.
Because our products are made specifically for each order, an RTO does not automatically qualify for a full refund.
Any refund, reshipment or other resolution will be handled according to the circumstances of the order, our Return & Refund Policy, and applicable law.
Cash on Delivery ("COD") may be available for eligible orders and locations.
COD orders may be subject to verification before production or shipment. We may contact you or use other reasonable verification methods to confirm the order.
We reserve the right to restrict COD availability where reasonably necessary, including for locations or orders with an elevated risk of unsuccessful delivery.
Any COD-related charges will be disclosed before you complete your purchase.
Although we make reasonable efforts to have orders delivered within the estimated timeframe, delays can occasionally occur because of courier disruptions, severe weather, public holidays, high order volumes, transportation issues, regional restrictions or other circumstances outside our reasonable control.
A delay does not automatically mean that a shipment has been lost.
If your order is significantly delayed, contact us and we will investigate the shipment with the relevant delivery provider.
If tracking indicates that an order may have been lost in transit, please contact us at support@dogpeopleco.com.
We will investigate the shipment with the courier. If the shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
If your package or product arrives damaged, defective, misprinted or incorrect, please follow the claim procedure in our Return & Refund Policy.
Please record an unboxing video when opening your package and retain the original packaging until you have confirmed that your order is correct and undamaged.
Claims for damaged, defective, misprinted or incorrect products should be reported to us within 7 days of delivery with the evidence specified in our Return & Refund Policy.
If tracking shows your order as delivered but you have not received it, please first check with household members, neighbours, building security or reception where applicable.
If you still cannot locate the package, contact us as soon as possible at support@dogpeopleco.com with your order number so that we can investigate the delivery with the courier.
If you have questions about shipping or need assistance with an order, contact:
Dog People Co.
Email: support@dogpeopleco.com
Website: dogpeopleco.com